Draft: this page is placeholder content pending legal review and is not yet the final policy.
This page explains how we dispatch orders, what delivery timelines to expect and how to track a shipment.
Orders are processed on working days. In-stock items are usually dispatched within the stated handling time after payment is confirmed. Bulk and made-to-order items may require additional lead time, which will be confirmed with you.
Shipping charges, where applicable, are calculated at checkout based on the delivery location, order value and the weight and dimensions of the consignment. Heavy or oversized items such as cylinders and cabinets may attract freight charges.
Once your consignment is handed to the courier, we send the tracking details to your registered email and phone number. You can also see the current status of every order under My Orders in your account.
For any shipping query, write to kaapaan@gmail.com with your order number.